Privacy Policy for DartCharge

Effective Date: [1st august 2023]

1. Introduction

Toll Charge Limited, trading as DartCharge ("we," "our," or "us"), is committed to safeguarding the privacy and security of your personal data. This privacy policy outlines how we collect, use, and protect your personal information in compliance with UK law and the General Data Protection Regulation (GDPR).

2. Information We Collect

>We may collect and process the following categories of personal data:

• Contact information, including name, address, email address, and phone number.
• Payment information, such as credit card details and transaction history.
• Vehicle information, including license plate number and vehicle type.

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing payments for Dartford Crossing tolls and associated services.
• Providing customer support and resolving inquiries.
• Managing your account and transaction history.
• Complying with legal obligations and regulations.

4. Legal Basis for Processing

We process your personal data based on the following legal bases:

• Performance of a contract: To fulfill our obligations in providing toll payment services.
• Legitimate interests: To manage and improve our services, prevent fraud, and enhance user experience.
• Legal obligations: To comply with legal requirements and government authorities.

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy this will be 24 hours , or as required by applicable laws.

6. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, protecting it from unauthorized access, loss, or misuse.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request corrections to inaccurate or incomplete personal data.
• Erasure: You can request the deletion of your personal data under certain circumstances.
• Restriction: You can request the restriction of processing in specific situations.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Objection: You can object to the processing of your personal data in certain situations.

8. Contact Us

If you have any questions or concerns about our privacy practices or wish to exercise your rights, please contact via our contact page information.

9. Changes to this Privacy Policy

We may update this privacy policy from time to time. The latest version will be published on our website.